Supply & sourcing
Start with the problem.
We help identify, source and obtain professional products, consumables, PPE, tools, restoration supplies, access equipment and specialized solutions.
Shop Canada →The Arclight Network
Help us help you.
A family business with a growing network of manufacturers, independent entrepreneurs, distributors, retailers and specialists working together to solve problems and create opportunities.
You don't have to know the product. Start with the problem.
What we do
We source. We rent. We connect. We get it done.
The Arclight Network brings together products, equipment, people, information and fulfillment options around the problem in front of us — not around one fixed supplier, warehouse or route.
Rental
Use the equipment without unnecessary ownership.
We connect customers with equipment for projects, emergency response, added capacity and specialized applications — with delivery, setup or training where appropriate.
Visit Arclight Rental →Network
The right capability at the right time.
Manufacturers, distributors, retailers, owner-operators, specialists and logistics partners working together when the job calls for them.
Join The Network →The hybrid model
Digital when digital is better. Local when local is better.
“You don't have to know exactly what you need. Tell us the problem and we'll help find the solution.”
Search, compare, order and pre-order online. Or chat, call or text with someone who knows the products — or can find someone who does.
If we don't know, we don't guess. We listen, ask, research, source, refer, obtain and deliver.
Embrace the Shift
We are not trying to be Amazon.
We use technology, AI and digital commerce to make independent businesses more capable — while keeping the human relationships, local knowledge and community that make business work.
We build with purpose, function and at a pace that makes sense.
Our customers may wait a little longer when planning and consolidation create a better price. When speed matters, we look for the fastest practical option.
Who we support
Customers, trades, businesses and communities.
We are a family business built around practical relationships. We support contractors, restoration teams, facilities, manufacturers, distributors, retailers, independent entrepreneurs, homeowners, small businesses and community organizations.
For customers
We help you find the right product, equipment, information or person — even when the answer isn't inside our current network.
For partners
Your local relationships, awareness, demonstrations and market development matter. We protect activity, not geography.
For communities
Employee purchase programs, community fundraising and local supply opportunities help useful products reach the people who can benefit from them.
Our beginnings
A business built on helping.
Our roots also include Arclight Construction, where hands-on restoration work shaped the practical focus we bring to products and equipment today. We started Gate Street International Ltd. in November 2018 to import Custers aluminium scaffolding. We committed to ensuring equipment we imported, sold or rented met rigorous quality standards and applicable federal, provincial and state requirements. Our eight-month evaluation tested the scaffolding more extensively than the process we had been given called for. Conversations with our network during testing led us to add Airsled and Benefect and launch our first white-label products: GSI Safety Gear knee pads and DRILITE restoration equipment. Then came COVID: we secured millions of dollars’ worth of supplies for hospitals, community support groups, physicians’ and dentists’ offices, retirement homes, long-term care homes and nursing homes.
How we work
The right route changes. Our responsibility does not.
We are not tied to one warehouse, one carrier or one fulfillment company. We work with a changing network of manufacturers, distributors, warehouses, fulfillment partners, carriers and local businesses to determine the most practical way to get a product where it needs to go.
Sometimes we choose the route. Sometimes the manufacturer or supplier determines how an order moves. Sometimes circumstances change after the order is placed.
What does not change?
We coordinate. We communicate. We follow up. We solve problems when they arise.
We do not always make every choice — but we do make sure it gets done.
You do not need to know which warehouse it came from or which truck carried it. You need to know someone is looking after it.
Global reach. Practical relationships.
Good ideas travel.
We help them get to work.
We import, test, sell and rent products from around the world, and connect them with customers in Canada, the United States and other markets, including Singapore and Panama.
We are working with new and improved product lines from the United Kingdom, New Zealand, Turkey and Asia. Our focus is practical: enhance productivity, improve safety and help control leakage, spills and losses in restoration, construction, demolition, institutional and manufacturing work.
Global sourcing works best with people who understand the local job. Our network connects manufacturers with the businesses and specialists who can support products on the ground.
Bring your product or capability to The Network →United States
Arclight Tool + Supply Co. USA
Arclight Tool + Supply Co. (USA) is located at 213 S 78th St, Tampa, FL 33619. Custers Foldy 10 and Foldy 13 rental enquiries are welcome. Pickup only; delivery and setup are coming soon. Contact us for availability and a market-based quote in USD. Richard coordinates orders and bookings centrally; McKenzie Dennis coordinates local Tampa fulfilment.
Local delivery & field support
E-Z Scaffold • Pickering
The E-Z Scaffold team helps bring our Custers aluminum scaffold solutions to the job: delivery, setup and retrieval, with practical coordination around the project and the people using the equipment.
For manufacturers
Show us the product. We'll help find the market.
We invest our time, knowledge, energy and market presence directly with end users. We learn the product, understand the problem it solves, define the customer base and create awareness through multiple channels.
We help assess customer demand, positioning, routes to market and readiness for local use. This includes coordinating independent testing, applicable standards and NRTL testing or certification where required. Our hands-on work with Custers included nearly a year of component testing to destruction and evaluation of loading, transport, erection and stability — building confidence in the equipment before expanding its reach.
What we bring
- Product knowledge
- End-user awareness
- Direct sales
- E-commerce
- Demonstrations
- Training
- Distributors & retailers
- Independent entrepreneurs
- Rental programs
- Market development
- Market analysis & readiness
- Testing coordination & oversight
How do we earn?
One sale at a time.
We don't want to be paid for a promise. We invest because we want access to great products that we can sell through our channels.
If we sell, we earn. If we don't sell, we don't. Simple.
Tell Us About Your Product
Our first national program.
Built through local connections.
Our newest initiative • In development
Bridging the gap between product and market.
52 Degrees is our first national program, bringing product suppliers, selling members, rental members and field partners together to make useful equipment easier to access and support across Canada.
A 52° wedge is a gap wedge: it can cover full or partial shots from roughly 90 to 120 yards, play a low bump-and-run chip, or help with a longer bunker shot. In business, we bridge the capability gap between a product and its new market. We can coordinate some or all of the work in between—from customs, compliance and logistics to localized market development—helping products make a smooth transition and reach the right audience. When the route gets complicated, we adapt and help find a practical way through.
We are starting with a connected approach to access equipment: Custers Foldy, special-order Handy towers and configurations, alongside Falcon Ladders. The aim is to help customers choose equipment suited to the work, then connect sales, rental and practical local support.
Four additional product lines are in the process of joining. As the program develops, we are building relationships with like-minded entrepreneurs and professionals who value education, prevention and reliable follow-through.
Custers Foldy
A folding aluminum scaffold option for suitable maintenance and installation work, supported by a conversation about the task and setup.
Custers Handy
Special-order mobile towers and configurations, planned around access needs, site conditions and manufacturer instructions.
Falcon Ladders
Ladder solutions that complement the scaffold range, helping match the access method to the job and the people doing it.
Brands we have created
Practical ideas.
Products with a purpose.
Alongside the manufacturers we represent, we develop our own brands around the needs we see in workplaces, homes and everyday life.
Construction
Arclight Construction
Still thriving under Samantha Bachan and Steve Buganto. We meet regularly to support one another’s businesses and to get their feedback, on-the-job research and product testing.
Environmental products
GSI Enviroware
Our environmental product brand, developed with practical use and customer needs in mind.
Work & protection
GSI Safety Gear
Knee pads and practical gear for people whose work puts them on their knees and on the move.
Sport & outdoors
DROM
Ski goggles, mitts, claw mitts and a hockey stick line — products for getting outside and getting into the game.
Restoration & air management
DRILITE
Dehumidifiers, air movers and air scrubbers for drying, restoration and managing work environments.
More ideas at work. Our product development also includes heated jackets, magnetic tools and additional lines in development. Ask about a product or share a need →
The Arclight Report
Inform. Educate. Understand. Act.
The Report is where we go deeper — products, regulations, market conditions, supply-chain realities, manufacturer stories, field experience and how we are responding to the challenges of doing business.
Featured Solution
Products that solve a real problem.
Practical product stories, beginning with Custers and Falcon, alongside road repair, material handling, professional tools, dropped-object prevention and restoration equipment.
Ask About a Featured Solution →Network Spotlight
The people who make the Network work.
Local partners make national reach useful. Meet the capabilities behind our Tampa partnership and the E-Z Scaffold team in Pickering, helping deliver, set up and retrieve Custers scaffold.
Sourcing Story
The Magenta Project.
A large Ontario manufacturer gave us a sourcing challenge. By quietly working through the Network and alternative supply channels, we helped reduce the cost by roughly 50%.
The customer and source remain confidential. The point is not who — it is what a connected sourcing network can accomplish.
ClaimsLife • Our insurance roots
Prevent what we can.
Prepare for what we can’t.
Insurance and organized claims services help people and businesses take the risks that make progress possible — to invent, build, manufacture, play and create.
Experience across the full cycle.
Our founder, Richard Clarke, brings a background in claims from coast to coast to coast: personal and bodily injury, product liability, commercial claims such as slip-and-fall and food-poisoning losses, and the restoration of damaged homes and commercial buildings.
That experience connects our construction roots with today’s products, equipment and education. It has shaped a conviction that we should prevent the losses we can reasonably foresee and prepare for events we cannot fully anticipate.
Lightning, flood, hurricanes, fire, storm damage and break-ins remind us that preparation, timely response and a coordinated recovery all matter.
Our founder’s perspective
Insurance makes room for possibility.
Without underwriting, acceptance of risk and high-quality, organized claims management, fewer people could afford to take the risks involved in building a business or trying something new.
Insurance works by pooling premiums from many policyholders. Money from the shared pool pays covered claims when people suffer a loss — so the costs of claims made by a relatively small number are shared across the many who contribute. The law of large numbers explains why this pool can be more predictable: when it contains many similar, sufficiently independent risks, average actual losses tend to move closer to expected losses. That helps insurers estimate claims and set premiums and reserves. It does not eliminate uncertainty or prevent losses, and a widespread event can affect many policyholders at once.
Learn more: Insurance Bureau of Canada: How insurance works · Insurance Institute of Canada: Large numbers and probability.
Prevention, insurance and claims response belong in the same conversation.
The Lifecycle of Insurance
Our view is a continuous cycle. Behaviour, weather, invention and experience change the risks we face. Losses, claims costs and the lessons we learn can influence coverage, pricing and how we prepare for the next event.
- Create & buildNew ideas, activities and businesses create opportunity — and exposure.
- Assess & insureUnderstand the risk, prevention options and suitable protection.
- Prevent & prepareEducate, maintain and organize before a loss happens.
- RespondPut people’s safety first and connect with the right emergency and claims resources.
- Restore & rebuildCoordinate recovery with the people, products and equipment the job needs.
- Rethink & analyzeUnderstand what happened and what could work better.
- Solve & reassessImprove practices, resilience and understanding of the risk.
- Repeat & evolveKeep learning as conditions, coverage and needs change.
What claims experience teaches us
A practical role in controlling claim costs.
After more than 30 years in claims, I wanted to put our supply knowledge to work on the cost of property claims. Insurers already provide valuable prevention education, storm warnings and apps for their insureds. Our contribution is complementary: help restoration teams source and manage tools and consumables efficiently through shared purchasing, storage, servicing and delivery—reducing avoidable time and operating expense. Statistics Canada reports $8.6 billion in catastrophic weather claims in 2024 and a 45% rise in homeowners’ home and mortgage insurance prices from December 2019 to December 2025. We hope better cost control can help moderate rate pressure, though rates have many drivers.
Collective purchasing after a loss
Lower costs. Keep work moving.
Members combine orders for common loss-response supplies and equipment — from PPE, respirator filters and cleanup tools to cleaners, disposables and access equipment. One coordinated location can serve multiple branches, with inventory tracked and reported centrally. Coordinated storage, fulfillment and rentals can help lower purchase, handling, delivery, inventory and downtime costs, saving purchasing teams time and internal expense.
These efficiencies can improve partner margins and help control claim costs, including allocated loss adjustment expenses (ALAE) where applicable. Quality and restoring the insured, within coverage terms, as nearly as possible to their pre-loss position remain priorities. Savings alone do not guarantee lower premiums or referrals.
Learn about the Arclight Participatory Buying Group →Education into action
ClaimsLife resources
Practical articles on preparing for losses and understanding what to do when water, fire, wind, theft and other damage occurs. We connect education with prevention, useful equipment and qualified help.
Explore the Canadian preparedness guide →
Educational information. For a specific loss or coverage question, speak with your insurer and appropriate qualified professionals.
Shared values
Learn together. Help people act sooner.
We regularly connect with like-minded entrepreneurs and professionals who share our focus on education, prevention and practical support before, during and after a loss.
Have expertise, a useful product or a better way to help people prepare and recover? There is a place to begin that conversation.
Explore ways to join The Network →Help Us to Help You!
Start with the problem.
You don't need a product name or SKU. Tell us what you're trying to accomplish and we'll take it from there.
We may find it, source it, rent it, refer you, connect you with a local partner or help you determine what you actually need.
Richard coordinates product orders, online orders and rental bookings. Call 1-289-804-1777 or toll-free 1-855-810-3222 for personalized product support, availability and delivery arrangements.
Join The Network
There is more than one way to belong.
Sell products. Make equipment available for rent. Introduce a product. Bring a useful service or local connection. The Arclight Network brings independent people and businesses together around what they can contribute and what customers need.
You can participate in more than one capacity. Start with the role that fits you today; we can explore the rest together.
Selling member
Help products reach the right customers.
For retailers, distributors, independent sales partners and entrepreneurs with customer relationships or market knowledge.
- You bring: local relationships, product interest, sales experience or a market you want to serve.
- We explore together: suitable products, sourcing support, product information and ways to develop opportunities.
Rental member
Put equipment and practical support to work.
For equipment owners, rental operators and businesses that can help customers access equipment when they need it.
- You bring: equipment, a service area and a clear picture of your availability and capabilities.
- We explore together: rental needs, customer connections, delivery, setup or training where you can provide them.
Product supplier or manufacturer
Bring a product. Explore its market.
For manufacturers, brands, importers and suppliers with products that solve a practical problem.
- You bring: product details, the problem it solves, supply availability and the support you can provide.
- We explore together: customer fit, awareness, demonstrations and opportunities through sales, distribution or rental.
Service or other partner
Bring the capability that completes the job.
For specialists, installers, trainers, logistics providers, local businesses and community partners.
- You bring: a useful service, expertise, local reach or an idea for working together.
- We explore together: referrals, project support, delivery, installation, training or other opportunities that fit your work.
How to get started
Introduce yourself. Explore the fit. Agree on a way forward.
You do not need to have every detail worked out before you contact us.
- Tell us about yourself. Choose your areas of interest below, share your location and describe what you offer or want to build.
- Start a conversation. We review your introduction and connect with you to understand your goals, capabilities and potential fit.
- Define the relationship together. If there is a fit, we discuss the role, responsibilities, practical next steps and any commercial terms before starting work together.
This form is an introduction, not automatic membership or a commitment to a particular arrangement. Not sure where you fit? Tell us your idea.
Your introduction
How would you like to take part?
Select all that apply. Fields marked * are required.
Build with us
We're not perfect. We're building.
We've made mistakes. Lots of them. We've learned from them, and they helped us understand who we are and what we want to achieve.
Technology, AI, e-commerce and changing supply chains are reshaping business. We're using those changes to make independent businesses more capable, without losing the human relationships and community that matter.
We need your help.
Tell us what you need. Tell us what products are missing. Tell us what manufacturers we should know. Tell us what isn't working. Help us build The Network.
Help Us to Help You! →Scaffolding & access membership
Custers scaffolding. Falcon ladders. Support for your team.
We are preparing an Arclight membership offering for contractors and restoration companies, bringing together access equipment, priority access, personalized product support and included Custers training.
Choose equipment for the job.
Talk through Custers scaffolding and Falcon ladder options, purchasing, rental requirements and delivery arrangements with our team.
Custers training for your staff.
Our existing Custers training program is being prepared for online access, with lessons and multiple-choice assessments. Course levels and completion requirements will be published with the reviewed program.
Ask about training →Arclight Participatory Buying Group
Shared purchasing. Clear purpose.
Mission: Help restoration and construction teams keep crews supplied and work moving while reducing purchasing time and operating costs.
Principles: Pool common supplies, tools and rentals across branches. In the planned tool-share model, we own and service shared tools, store and track them centrally, and supply job sites with the tools and consumables they need through knowledgeable tool-room personnel. Fewer supply runs can protect productive time and operating dollars for staffing, training and average-cost control. Protect quality and timely restoration, and track inventory and savings transparently.
Benefits, pricing and service areas will be explained before enrollment. Savings depend on participation, availability and operating costs.
For purchasing teams
Let’s walk through it together.
Request a meeting to explore membership, technical support, the supply and rental websites, how to order, availability and delivery arrangements.
Canada and U.S. requirements are reviewed separately so your team receives information relevant to its location.